You may want to consider a form of foreign language or cross-cultural training for employees who deal with clients of a specific culture. Learn a few key phrases. Some of the co-workers have been frustrated by the miscommunication that has occurred due to cross cultural differences.
Depending upon the number of clients or customers with whom you work and the amount of diversity, it may not be possible for you to learn all the languages, but learning a few greetings and key phrases can go a long way. Make it fun. Your Unsupervised Directed Study will be posted on Blackboard.
I'm not really sure how to go about it Course Description This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures. These differences can enrich the centre atmosphere as everyone contributes to build respectful relationships.
It is strongly advised you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. Resolve cross-cultural misunderstandings Performance Criteria: 4.
This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities. On successful completion of this unit, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.