Customer satisfaction of excide

Marketing strategy of exide battery

Being stranded at odd hours in the middle of nowhere is certainly not a happy situation. For thorough study it needs more time. The project has to be completed within 2 months. Researcher itself has used biasness. Questionnaire is not designed according to objective. But the major difficulty faced was the extreme non -cooperation of the officials about the data. So, to be precise and straight every business cares about Customer Care. Keep up the good work Exide.

These corporations are often multinational, meaning they have subsidiaries and manufacturing plants in many different countries. Also some may give purposefully wrong information. Thank you Exide for this wonderful service experience.

exide case study

So why do you think, customers are so captivated by stories of great customer service? This happens due to human limitations like behavior, attitude and perception are not stable at all point of time which will lead to mistakes. Even in some conditions where the prospect for service is beyond Exide battery customer care BATMOBILE Serviceyou will be directed to a service center where your car issues will be taken care of appropriately.

For over 85 years, Exide Industries Limited has pioneered battery technology in India. In some case it happened that respondents denied giving information. In such situations customer care support is essential and obviously brands with fast and responsive Customer Care attracts a maximum number of loyal customers. Keep up the good work Exide. Bigger sample size would have made few aspects more clear. Sample size was Sample drawn need not be true representative and may have led to same Sampling error.

Forcing the respondent to give personal answer. Even then a genuine attempt has been made to get correct data from them. Questionnaire is not designed according to objective.

But the major difficulty faced was the extreme non -cooperation of the officials about the data. Hence some drawbacks or limitations are bound to exist in the study. Eight weeks period was not sufficient to go through the entire topic. Questionnaire is not designed according to objective. They may be partial or refuse to cooperate. In fact, customer displeasure leads to lower demands and even lower returns. The project has to be completed within 2 months. In market research , the collection of correct data and other relevant materials are required but the data collection depends upon the researcher and the respondents. I was out of my town for few months and the car was left unused. Time was a constraint in study as only 50 day allotted. The technician not only replaced my battery but also suggested me ways to prevent a reoccurrence of battery failure.

Pseudo search by researcher Prejudice. Hence findings may differ from other parts of India where I have not visited ii. Always respondent is not correct.

Project report on exide battery

Hence some drawbacks or limitations are bound to exist in the study. Bigger sample size would have made few aspects more clear. But still this limitation may affect the judgments. They may be partial or refuse to cooperate. The project has to be completed within 2 months. I was out of my town for few months and the car was left unused. Thank you Exide for this wonderful service experience.
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Customer Satisfaction Survey Questions for Exide Batteries