In the case study, Laura spends more amount of money in the second newsagent each week is probably because of its price is higher than the other one.
In a service industry, a quality control approach is rarely enough to maintain standards. As a consequence. Putting things right at the end of a process is often costly. Although Laura shopped at the first newsagent on a regular basis but she was non loyal to the concern.
The improvement team earned finalist honors in the International Team Excellence Award competition. As a result, the project realized a 50 percent reduction in past-due IT tickets during a sustained period.